Certified Salesforce Professional Eager Trailblazer and Fast Learner.

“Attitude is a little thing that makes a big difference ”. Sir Winston Churchill.

With over ten years of experience working in different IT roles, including analyst, business solutions architect, and manager, I have acquired a diverse range of knowledge and expertise to deliver successful solutions for clients across multiple industries

Experienced software Sales Engineer with a “global DNA”, leading technical engagements in field service management with prospects through initial discovery, solution definition and demonstration, value proposition, proposal, sale and post-sale engagement. Working tightly with Sales & Alliances to define the sales strategy for each opportunity covering multiple industries across the EMEA region, and Partners and Professional Services to ensure successful implementations. ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhancing customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Trusted by nearly 1,000,000 service agents on a daily basis – ClickSoftware ensures the ‘Right Field Service Agents are in the Right Place at the Right Time!’ Available via the Cloud or On-premise, Click provides functionally rich solutions powered by a highly advanced automated optimization engine. The cloud solution, Click Field Service Edge, arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence. Click. Actual intelligence. At work. For more information, please visit www.clicksoftware.com LinkedIn: www.linkedin.com/company/clicksoftware Twitter: www.twitter.com/ClickSoftware

Job-related skills: - Problem-Solver acquired in complex software architectures. - Stress-Proof acquired in mission critical context with severe SLA. - Smart-Learning acquired in context of fast troubleshooting. - Context-Switch acquired during management of multiple-runtime projects. - DevOP acquired during system configuration and deployment.

Entrepreneur with an extensive background in IT, including software development, databases, e-commerce, SaaS, Agile Methodologies, APIs. My expertise extends to developing web applications and driving strategic innovations in digital services and companies.

Experienced professional with strong technical background equipped to enable technology to deliver business results. International experience and substantial exposure to client facing in multicultural environments across multiple industries and leadership teams.

I am an expert of SAP Customer Experience, a next-generation capabilities that leverage the power of Digital technologies (Omnichannel Commerce, Marketing, Sales, Service, Customer Data) to help leading brands reinvent experiences for growth, and redefine their purpose of value in every touch point of the customer journey. In his current position, Ramón engage clients in Transformation Projects, to build personalized and omnichannel customer experiences, helping to redesign digital businesses and transform companies towards a Digital culture. I have extensive experience working with an ecosystem of technologies, including eCommerce platforms (ATG, Hybris, Demandware), mobile commerce solutions, content management, web analytics (Adobe Analytics, Google Analytics) , digital marketing (hybris marketing, Adobe Marketing Cloud, Bluekai, Responsys), service & processes (Pegasystems) digital asset management, payment systems, and social media, to name a few. I have spent more than 20 years in the Information Technology industry, in different positions at BULL, Informática El Corte Inglés and SAP. He has led different sales, consultant and IT teams and important 'end to end' complex business and IT transformation engagements (software, hardware and services) across multiple industries.

I have a passion for user experience, new technologies and business development. I am an engineer with an innovative character and more than twelve years of experience and knowledge in web development using JavaScript, HTML, CSS, PHP and SQL. I practice accurately assessing the nature of client needs and communicating and implementing practical solutions.

Developer with 2 years of experience and more than 5 years in Human Resources career background on the field. My formation includes a Full-Stack Bootcamp in Ironhack, CFGS Web Development Applications, B.S. in Psychology and a Master in Human Resources at Universitat de Barcelona. I'm fluent in Spanish, Catalan, English, French and Portuguese.