Mi misión y objetivo profesional es desarrollarme integralmente dentro del campo de la consultoría SAP. Tengo el compromiso de contribuir a ello con mis conocimientos y habilidades, atento a las necesidades y expectativas cambiantes. MBA y Máster SAP, siempre aprendiendo y con el objetivo constante de ser mejor y mejorar junto a las personas de mi entorno.

Ingeniera de desarrollo software con amplia experiencia en la implantación y el mantenimiento de sistemas sobre plataformas VIM / SAP en diferentes sectores (telco, financiero, energía, transporte, turismo). Gran capacidad de trabajo en equipos multidisciplinares, en diferentes ámbitos funcionales del ERP. Dispongo de certificaciones VIM y SAP ABAP.

Consultor SAP con experiencia en proyectos de Implantación, Mantenimiento y Soporte para Proyectos específicos de clientes de varios módulos como FI,MM,SD,TR,CO. Experiencia en varios productos de OPENTEXT como VIM, Doculink, Content Server, xECM. Especialidades en distintas herramientas ABAP: Objetos de Diccionario de Datos, Reports, Programas , Funciones(RFC), Batch Inputs, BTE, BAPIS, BADIS, Exits, Enhacements Points, BSP, Web Dynpro, Reportes estadísticos y dinámicos, ALV, Formularios SAP Script y SmartForms, Adobe Forms, etc. Conocimientos de SAP BASIS: Creación y administración de usuarios y roles, notas sap, parches. Especialidades: VB .net, sap abap, adobe, c + +, delphi, forms, oracle, oracle pl/sql, script shell, java.

As a Technical Support Engineer at Undisclosed, I work with high-profile customers to provide remote and network troubleshooting, debugging, and configuration for their IT systems and environments. I have successfully participated in multiple support and consulting projects involving end user support, network design and architecture, build of large IT systems, and technical consultancy. I have 15+ years of experience in IT industry, with a background in Windows and Linux systems administration, maintenance, and support. I have a proven ability to manage responsibilities in a stressful environment with critical deadlines. I am passionate about learning new technologies and skills and I enjoy working with diverse and challenging customer environments and implementations. I also have experience in team onboarding, management, and growth and I value collaboration, creativity, and customer satisfaction.

I am currently working as a Support Engineer Lead for Google Workspace. My current functions on the above role are: 1. Team Leadership: Guiding and managing two teams of technical support engineers, ensuring their productivity, skill development, and adherence to best practices in customer support. 2. Technical Expertise: Providing deep technical expertise in devices (hardware, software, compatibility) and real-time communication technologies (video conferencing, messaging, etc.) used within Google Workspace. 3. Issue Resolution: Overseeing the resolution of complex technical issues related to devices and real-time communications, especially those impacting Workspace users. This might involve troubleshooting, root cause analysis, and solution implementation. 4. Product Optimization: Collaborating with product teams to identify opportunities for improvement in device compatibility, real-time communication features, and overall user experience within Google Workspace. 5. Customer Advocacy: Serving as an advocate for customers, understanding their needs, and working with the team to ensure their issues are addressed promptly and effectively. 6. Documentation and Training: Creating and maintaining documentation, knowledge bases, and training materials to assist both the support team and end-users in effectively utilizing devices and real-time communication tools within Google Workspace. 7. Cross-functional Collaboration: Working closely with other teams such as engineering, product management, and quality assurance to communicate customer feedback, prioritize issues, and drive improvements. 8. Performance Metrics: Tracking and analyzing support metrics related to device issues and real-time communication, identifying trends, and implementing strategies to improve support efficiency and customer satisfaction.

I have worked for different companies in technical support roles, during this time I have held various positions in Sanofi, CA, and Broadcom, in the technical Support division covering Consultant, Technical Architect, Senior Pre-Sales Consultant and Senior technical support for EMEA and around the globe. Throughout my working years, I have supported and specialized in different software products (English, French and Spanish languages). My last position was at Broadcom Inc as Senior Support Engineer at the Mainframe Technical Support department. Company name: Broadcom Inc Revenue: 22 billion USD in Fiscal Year 2019 Number of eployees: Approximately 19000 Broadcom, Inc. is a global technology company, which designs, develops and supplies semiconductor and infrastructure software solutions.

Strong background in information technology and extensive experience in system administration, ability to ensure smooth and efficient operation of enterprise IT environments. Analytical and meticulous mindset, in-depth knowledge in configuration, maintenance and troubleshooting of operating systems, networks and servers. My experience ranges from Windows and Linux system administration to MDM platform management such as Jamf, Desktop Central, Google Workspace, Active Directory and multi-platform user management. Excellent communication skills and an outstanding ability to work as part of a team. Passionate and always ready to face new challenges. My ability to prioritise tasks, manage projects and keep up to date with the latest technology trends allows me to adapt quickly to changing and emerging environments.