With more than 8 years of experience in the private sector in customer service, telecommunications and new technologies, I have developed skills and competences that allow me to innovate in the implementation of information and teaching strategies, thus acquiring an added value in my professional experience.

I'm a young professional who wants to learn and improve in all aspects. I have worked in various environments, to which I have always adapted. Not only that, but I'm self competitive, motivated and involved with people. I like to help and be part of a team. Soy un joven profesional con muchas ganas de aprender y mejorar en todos los aspectos. He trabajado en varios entornos a los cuales siempre me he adaptado. Soy auto competitivo, motivado e implicado con las personas. Me gustaría encontrar una empresa donde me sienta a gusto y pueda aprender mucho, aparte del buen ambiente laboral. He trabajado utilizando varios sistemas de ticketing en el ambiente informático, resolviendo incidencias hardware como software (a nivel de apps y networking).

“Everyone you will ever meet knows something you don't.”-Bill Nye

Con más de 15 Años de experiencia como Técnico de Sistemas, He ofrecido mis servicios a diferentes Clientes, entre los que destacan el Grupo Planeta, Grupo Volkswagen España Distribución, Volkswagen Financial Services, Cuatrecasas Bufete de Abogados y Academias de Idiomas, La Experiencia de trabajar para estas grandes empresas ha sido Genial, Agradezco a todos la Oportunidad, Aunque tratar con tantos usuarios no es tarea facil. puedo decir que para cada problema informatico siempre hay un técnico para dar una solucion.

Dear Hiring Manager, I am writing to express my interest in the User Support position at Sapindex in Barcelona. With over a decade of experience in IT and customer service, particularly in roles in Customer support and Customer Success, I am excited about the opportunity to contribute to Sapindex’s mission of delivering exceptional customer service experiences. During my tenure at Dowjones in Barcelona and HCL Technologies in Krakow, I honed my incident management, monitoring systems, Hardware and software troubleshooting and customer support skills. My roles required me to handle a high volume of technical issues, provide timely resolutions, and ensure compliance with Service Level Agreements (SLAs). These experiences have equipped me with the skills necessary to excel in the User Support role. Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and experiences align with the needs of your team. Sincerely, Celisa Olive

Estimado Encargado de contratación de Sapindex: Mi nombre es Anthony Granda y aprovecho esta carta para informarle de mi interés en el puesto User Support en su empresa. Con una amplia formación en sistemas informáticos y con cierto grado de experiencia en soporte al usuario, me encuentro muy interesado en buscar una oportunidad dentro de su empresa con el fin de poner mi entusiasmo y energía en lograr los objetivos que tiene. Dispongo de amplia experiencia tanto teórica como practica del entorno Microsoft, tanto Microsoft 365, MS Outlook y experiencia en resolución de problemas de networking, AD, y configuración y puesta a punto de hardware. Con un enfoque hacia el cliente, mi experiencia me permite lograr una mayor velocidad a la hora de resolver incidencias, tratar de cara al público de forma cercana, resolutiva y eficaz. Agradezco su atención a la presente y espero poder discutir mas a fondo los beneficios que podría traer a su empresa. Atentamente Anthony Granda

Through the years, Osman has been working in consulting and information technology sector, which led him to know Sap ERP. He decided to make a professional career in this system. He is a responsible, proactive and committed person with his work, clients and coworkers, who enjoy the new challenges and the opportunities that allows him to continue evolving constantly. He is an Informatic Engineer with nearly 5 years as functional consultant in SAP Sales and Distribution (SD) module, around 3 year with SAP Hybris Billing (CM, SOM, CC, CI, integration with SD). Running tasks like: Configuration of OTC Processes. Customization of customer master data, material master data, consumption items, billable items, billing documents, SD documents, Posting to FI. SD/FI Integration: Revenue account determination, G/L accounts. Experience in unitary testing, system integration testing, performance testing, user acceptance testing (UAT), Go-live & and provided Post-live production support. End user trainings and preparing user manual. Jobs variants definition and Jobs execution experience. Excellent communication, time management, and interpersonal skills.