I specialize in driving operational excellence, client satisfaction, and financial success. With a strong background in information technology management and a demonstrated history of delivering exceptional results, I bring a wealth of experience in service delivery, forecasting, financial reviews, client relationship management, cost savings, and team leadership. Drawing upon my expertise in ITIL, Lean methodologies, and Service Now, I excel in designing and implementing efficient service delivery strategies that align with clients' evolving needs. I am skilled in building strong bridges of communication and trust between service providers and clients, fostering long-term partnerships based on mutual success. I am passionate about driving client-centric approaches and leveraging emerging technologies to enhance operational efficiency and drive business growth. With a proven track record of successfully managing complex projects and leading high-performing teams, I am dedicated to delivering exceptional service and maximizing value for clients.

Business Analyst (+7 years) with more than 17 years of experience in IT Consulting. I've played roles as PMO, Test Lead, IT Commercial Coordinator interacting with USA and Canadá customers. Supervising teams in Monterrey, the Philippines, and India. Most recent systems, tools, and applications are Dynamics 365, Jira, and Confluence, SQL, Visio.

I’m an IT professional with over 15 years of IT experience working for different kinds of industries and technologies. I have a broad skillset between IT administration (installing, upgrading and maintaining windows and citrix environments) and ITIL processes specifically within Service Transition (Change Management) and Operations (Incident Management). Experience working with Global distributed teams in a 24/7 environment in Service Delivery.

Ingeniero de Ejecución en Informática, egresado de la Pontificia Universidad Católica de Valparaíso con un Postítulo en Gestión Informática de la Pontificia Universidad Católica de Chile. Con más de 9 años de experiencia especializada en implementaciones y gestión de proyectos en el entorno de ERP SAP, centrado en el módulo HCM. Me caracterizo por mi enfoque innovador, organizado y perseverante, respaldado por sólidas habilidades de liderazgo y colaboración efectiva en equipo. Mi capacidad para presentar propuestas y soluciones demuestra mi iniciativa y compromiso con la mejora continua. Destaco en la interacción fluida con colegas, proveedores y clientes, facilitando una comunicación transparente y eficiente. Mi enfoque colaborativo se traduce en el logro de objetivos de proyecto y en la satisfacción de las necesidades de los clientes. Siempre en busca de desafíos que me permitan seguir contribuyendo al éxito de proyectos y organizaciones, poniendo énfasis en el enfoque estratégico y demostrando sólidas habilidades de liderazgo y trabajo en equipo. Mi objetivo es aportar con creatividad, organización y perseverancia, elevando el rendimiento de los equipos y garantizando la excelencia en la ejecución de proyectos.

More than 7 years of experience working as a Business Analyst Developer, I been worked like Full Stack developer using different languages as JavaScript, jQuery and Angular in the Front and C# at the Back, in Data Bases I worked with SQL Server, MySQL and Oracle.

Estoy en Buenos Aires