Demonstrated history of working in the information technology and services, IT Service Management.

I am an expert of SAP Customer Experience, a next-generation capabilities that leverage the power of Digital technologies (Omnichannel Commerce, Marketing, Sales, Service, Customer Data) to help leading brands reinvent experiences for growth, and redefine their purpose of value in every touch point of the customer journey. In his current position, Ramón engage clients in Transformation Projects, to build personalized and omnichannel customer experiences, helping to redesign digital businesses and transform companies towards a Digital culture. I have extensive experience working with an ecosystem of technologies, including eCommerce platforms (ATG, Hybris, Demandware), mobile commerce solutions, content management, web analytics (Adobe Analytics, Google Analytics) , digital marketing (hybris marketing, Adobe Marketing Cloud, Bluekai, Responsys), service & processes (Pegasystems) digital asset management, payment systems, and social media, to name a few. I have spent more than 20 years in the Information Technology industry, in different positions at BULL, Informática El Corte Inglés and SAP. He has led different sales, consultant and IT teams and important 'end to end' complex business and IT transformation engagements (software, hardware and services) across multiple industries.

Aprender siempre, aportar todo lo que pueda, seguir creciendo!!

Tenho como objetivo atuar na área de desenvolvimento de sistemas e tecnologia da informação. Possuo experiência em suporte nas áreas de automação comercial e bancária, telecomunicações, redes de computadores e tecnologia da informação.

Linux Redhat Administration AIX Administration SunSolaris Administration HP-UX Administration Suse Rancher K3s Cluster administration Kubernetes Docker Websphere Administration iSeries Administration TSM Administration Tivoli Administration Ansible configuration Manager Hashicorp Terraform Hashicorp Vault Hashicorp Consul Especializações: Linux RedHat, AIX TSM System Administration

With 15+ years of experience in the Tech support background, I have acquired a tremendous amount of hands on and technical project management knowledge in the post-production environment. After leading two successful DVD Authoring departments, authored and designed a great number of DVD titles for the Portuguese and Spanish markets, mainly, my current objective is to apply my technical knowledge and project management skills to help lead a competitive growing company to a new level of success and guide them towards a new age of advanced technology. Highlights of Expertise: • Motion Graphic Design • Video Production/Editing • Sound Editing • DVD Authoring • Project Management • Vendor Evaluation • Strategy & Execution • Resource Management • Innovative IT Initiatives • Troubleshooting/Resolution • Key Account Management • Client Relations • End-user Support Technical Proficiencies: Sonic Scenarist, Adobe Creative Suite (Photoshop, After Effects, Premiere, Audition, Encore, etc.), Final Cut Studio, Avid, VTR Operation with HDCAM SR, Digital Betacam, Betacam SP, Betacam SX, D2, HDV, DV CAM