I am a seasoned Solution Architect with a passion for driving technical excellence and crafting innovative solutions. With a diverse background across various industries, I have honed my skills in architecting robust systems and leading dynamic teams to success. Green Software Champion.

Con más de 26 años de experiencia en la entrega de servicios de consultoría y proyectos de crecimiento y transformación para grandes compañías, liderando su ciclo completo, desde el diseño, implementación, soporte y evolución, que han involucrado ámbitos de proceso, tecnología y personas, junto a sus dinámicas de relación, controlando en ellos diversos aspectos, tanto estratégicos como táctico-operativos. Con una vasta experiencia en distintos procesos de la cadena de valor de compañías de diversos sectores productivos, tales como aerolíneas, minería, educación, salud, servicios financieros, retail, telecomunicaciones, entre otros sectores industriales y de servicios. Con experiencia en start-ups de nuevas líneas de negocio y de nuevas operaciones en Chile, liderando y controlando su ciclo completo de diseño, puesta en marcha, ejecución y crecimiento. Con relevante experiencia en la dirección de proyectos y operaciones de variada complejidad. apalancado en la construcción y desarrollo de capital humano mediante equipos de profesionales internos y de alianzas estratégicas en diferentes geografías, destacando Chile, Brasil, Argentina, México, Colombia y Perú, lo que le ha permitido, a su vez, adquirir una importante sensibilidad y conocimiento de sus culturas locales.

As a seasoned IT professional having specialized in the field of Learning & Development for over 25+ years, my roles have evolved from classroom and one-on-one training facilitation to deploying a full training practice. My strengths lie with developing e-learning training programs, documenting training plans and storyboards, facilitating classroom and virtual classroom sessions and implementing change management best practices. ► CAREER MISSION STATEMENT: To thrive in a role in the field of Training & Education allowing me to capitalize on my extensive background in Instructional Design, E-Learning Development, Change Management, and Participative Training. ► CREDO: Proper Planning, Preparation and Practice Prevents Poor Performance. Fields of expertise: LEARNING & DEVELOPMENT ► ADDIE model for course development ► Needs Assessment and Strategies ► Training Curriculum Development ► Live/Virtual Classroom Facilitation ► Paper-based/Electronic Content Development ► Change Management ► Project Management ► Knowledge Assessments ► Simulations ► Train-the-trainer ► Microlearning ► Leadership ► Communication ► Surveys ► Soft Skills / HR Policies Training ► Mentoring Programs E-LEARNING ► Development tools: Articulate Rise, Articulate Storyline 360, Articulate Presenter, SAP Enable Now (Producer/Manager), Adobe Captivate, Oracle UPK, Ancile uPerform, domiKnow, Lectora ► LMS: Docebo Learn, AbsorbLMS, AccordLMS, Cornerstone, Moodle CHANGE MANAGEMENT ► Assess change impacts ► Manage communication plans ► Fit/Gap Analysis ► Define and manage KPIs (Key Performance Indicators) ► Manage resistance ► Support training programs ► Identify and mitigate change impacts ► Engage project stakeholders ► Evaluate and ensure user readiness TECHNICAL SKILLS ► CRM: Siebel, Salesforce, Zoho ► ERP: SAP S/4HANA Cloud (FIORI), SAP SuccessFactors, SAP Business ByDesign, Workday, PeopleSoft, RAMCO ► Desktop: Windows/Office/SharePoint, Adobe Acrobat, Photoshop ► Web development: HTML, Javascript, ASP.net ► Virtual classroom: MS Teams, Zoom, WebEx, GoToMeeting, Join.Me. INDUSTRIES ► Information Technology services ► Pharmaceutical ► Telecommunications ► Food ► Aeronautical ► Accounting and Consulting ► Legal ► Lottery commissions ► Mining CERTIFICATIONS ► ITIL Service Management (2000) ► Change Management Professional (2013) SECURITY CLEARANCE ► Federal government Level II (Secret) (Expiry: November 2030) Lyor can be reached at (514)743.0802 or through email at: lyor.bensoussan@gmail.com

Consultor Certificado Organizational IT Change Management (OCM), Servicios de Consultoría en Gestión de Cambio Organizacional y Transformación digital para la Implementación y Migración de Proyectos Tecnológicos (SAP RISE with S/4HANA Cloud). Metodología (SAP Activate), Procesos de Negocio (SAP Signavio), Capacitación SAP E-learning (SAP Enable Now), Adopción Usuaria y Usabilidad (SAP Companion), y Talleres (SAP Desing Thinking).

Human Resources Master, University of Santiago. 14 years of working experience in projects, including formulation, evaluation, follow up, Human Resources and Change management. Specialties: Change Management, Human Resources, Internal Communications, Org. Development, Business Process Assessment and Modeling. Some of my main challenges have been: Leader of 1SAP OCM Team for BHP Billiton Chile: Responsible for the coordination and management of change leadership, workforce transition and training areas. Evaluation and monitoring of strategic initiatives for Marketing and Human Resources at Banco Santander Chile. Some of my strongest skills include an important management capability, achievement orientation, and natural ability to make decisions and to develop teamwork. TOEIC 920

To whom it may concern, I possess 3 years of experience in Recruitment, and more than 8 years in Customer Service and Sales that allow me to better perform and continuously improve my negotiation and proactivity skills. Also, the variety of hired roles during these years gave me the chance to interview people from entry levels to higher level within an organization. I've been working with more than 20 sites all over US, reason why I'm used to handle various selection processes in parallel. My daily tasks include working with ATS and Candidate Management Systems such as Taleo, Success Factors, CRM, SAP, and others like Selectrack, Text Recruit, LinkedIn, Indeed, Outlook, etc. Communication and interpersonal skills have been a main key during the last 10 years, for me to be able to attract, handle and convince candidates and clients to work for my organization or to buy what I was selling. I look forward to meeting the selection team. Best regards, Agustin Tiscornia