• Responsible for management and execution for steady states services as defined in a Managed Services Statement of Work for multiple, small accounts in Brazil, Peru, Chile and Puerto Rico • Manage all aspects of the day-to-day operations such as install base accuracy, hardware order management, device change management, issue resolution, toner reconciliation analysis, consumables management, normal business as usual activities • Maintain necessary client communication via email or phone; maintain and manage active Client Action Log • Monitor and report on services & maintenance performance metrics to fulfill contractual SLA as required - utilize escalation when needed. Responsible to execute exceptional service delivery in such a manner Lexmark experience 100% Client Retention • Assures compliance with Lexmark and Customer’s HR, procurement, legal, financial, ethics and government related policies, strategies and processes • Contact or work directly with partners as required / needed to support client contractual requirements • Execute Lexmark standard customer operations processes • Internal and external kickoff planning for decommission and rollout on new fleet for Latin American customers. Planning and logistics control for delivery, install and configuration on new fleet of assets sent to customers and pickup and decommission and corporate scrap-policy recollection.

Qualifications Summary MBA Financial Engineering Unicuritiba(Stop-out incompleted). Telecom and Computing Networks Specialization (UTFPR - 2013). Information Systems Technology Graduation (UFPR - 2010). Proficient English, Fluent Portuguese, Intermediate Spanish, Elementary German(CELIN UFPR). Business Analysis: Functional/Technical Specification, Use Cases, Stories, Process Design, UML, SQL, Requirement Gathering, Grooming, Estimation. Manag. Tools: MS Proj, TFS(Azure), JIRA, Clarity PPM, Confluence, Mantis. Methodologies: ITIL, PMP, Scrum, Safe Agile. Programming: SAP Hybris, ABSL, JavaEE(Hibernate, Generics, Spring), WebServices(SOAP-REST), Docker, ABAP, Web, Mainframe: COBOL(Z/OS Tools, CICS, JCL, VSAM, Xped, TWS, GDG, R2DZ), Infrastructure: Databases, SAP, Git, Bamboo, Jenkins, TFS, Azure, Gradle, Maven. Testing: HP Quality Center, TOSCA, JUnit, Elab./Exec. UT/UAT/ST/SIT/SAT. 14 years of experience in project management, business analysis, software development, deployment, ERP systems and Offshore strategy. Skilled in planning, negotiation, conflict resolution and decision making. Direct team management over long and complex demands(+40 head count +offshore) Highly experienced in Business / Client / Technical conversation, process improvement, reflection and documentation. Multinational background: Global Industry, Ecommerce, Financial, Compliance and Retail. e-Commerce: SAP Hybris Commerce, SCPI, C4C, Marketing, Integrations, SAP Cloud v1/v2, onDemand Servers, Azure. Banking: Retail Wealth Manag., Collections & Payments, CRM, Câmbio(Exchange), Risk Control, Compliance, Standing Instructions, Banking ERP. Logistics: Stock On Demand, Purchasing, Organizational Structure, Expedition, Pricing and Billing process. SAP SD Academy(Escotta). Available to move to other countries and locations. Volunteer: Assigned as youth leader in the Curitiba Christian Community - 2000. Projects involving B2B, B2C, MarketPlace, SCPI, Hybris Marketing, Azure, v2 and C4C. Versions 6.x until 2011 as a Developer or Bus. Analyst. Have SAP SD knowledge. Johnson & Johnson(B2B) ExxonMobil(B2B) Carrefour Brasil(B2C) Suzano(B2B) PifPaf - Food Company(B2B & B2C) C&C - Construction and Materials(B2B & B2C) ETNA - Furniture and Decoration(B2B, B2C, MarketPlace In and Out) Taurus & CBC Guns & Ammunition Factory(B2B & B2C)

I'm a software developer and CS student. I have 2/3 years of software development experience and 5 years of support engineering experience. I'm currently an SAP ABAP, CDS Developer. Lately I've been studying React Native, React JS Web, Node, Firebase

B.Sc in Computer Science and a Master Degree candidate in Artificial Intelligence at Federal University of Minas Gerais. Data Analyst and developer with more than ten years of experience working in consulting companies on large projects and heterogeneous infrastructures. Specialized in software architecture and meeting requirements of the client needs; Extensive background in Business Intelligence, data analysis and senior in many program languages like Java and ABAP;

• Worked in Agile development methodology

Experienced SAP FICO Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Business Planning, Analytical Skills, and SAP Implementation. Strong information technology professional with a University Degree focused in Financial Management and Banking from Universidade Witivi- Unitiva.

En esta nueva etapa laboral, me gustaría encarar nuevos desafíos en los que pueda aplicar los conocimientos adquiridos durante todos los años que he trabajado como así también incorporarme a nuevos equipos de trabajo.