• Responsible for management and execution for steady states services as defined in a Managed Services Statement of Work for multiple, small accounts in Brazil, Peru, Chile and Puerto Rico • Manage all aspects of the day-to-day operations such as install base accuracy, hardware order management, device change management, issue resolution, toner reconciliation analysis, consumables management, normal business as usual activities • Maintain necessary client communication via email or phone; maintain and manage active Client Action Log • Monitor and report on services & maintenance performance metrics to fulfill contractual SLA as required - utilize escalation when needed. Responsible to execute exceptional service delivery in such a manner Lexmark experience 100% Client Retention • Assures compliance with Lexmark and Customer’s HR, procurement, legal, financial, ethics and government related policies, strategies and processes • Contact or work directly with partners as required / needed to support client contractual requirements • Execute Lexmark standard customer operations processes • Internal and external kickoff planning for decommission and rollout on new fleet for Latin American customers. Planning and logistics control for delivery, install and configuration on new fleet of assets sent to customers and pickup and decommission and corporate scrap-policy recollection.

Dear Hiring Manager, I am eager to apply for the Quality Assurance Specialist position. With over a decade of experience in IT and a strong focus on software testing and QA, I am confident in my ability to contribute effectively to your team. During my career, I have honed my skills in Testing/QA over seven years, implementing ISTQB certification standards and Agile methodologies to optimize testing processes. Notably, I reduced automated test execution time by 1.5 hours in my previous role, resulting in recognition with a company award. Proficient in English, Portuguese, and Spanish, I excel in facilitating clear communication across multicultural teams, a skill that aligns well with the global presence and diverse environment. I am excited about the opportunity to bring my expertise in software quality assurance to KnowBe4 and contribute to your mission of cybersecurity awareness. I look forward to discussing how my background and skills can meet the needs of your