Poseo casi 30 años ininterrumpidos de trabajo en relación de dependencia en 7 empresas de los rubros finanzas (Bancos), seguros, energía, industria del acero y multinacional. Tengo experiencia en gerenciamiento de grupos, administración de proyectos de tecnología y especialmente en administración de sistemas SAP tanto R/3 como Portal. Soy Licenciado en sistemas, Operador en psicologia social y mi nivel de inglés es muy avanzado.

Una amplia experiencia industrial me ha permitido convertirme en el punto de conciliación entre sectores. Con una visión de ingeniería de procesos aplicada a la cadena de suministro, me desempeño como el impulsor de mejoras que brindan autonomía a la gestión productiva. Me defino como una persona comprometida que procura la excelencia; busco un reto que me motive y me permita agregar valor al entorno.

• Responsible for management and execution for steady states services as defined in a Managed Services Statement of Work for multiple, small accounts in Brazil, Peru, Chile and Puerto Rico • Manage all aspects of the day-to-day operations such as install base accuracy, hardware order management, device change management, issue resolution, toner reconciliation analysis, consumables management, normal business as usual activities • Maintain necessary client communication via email or phone; maintain and manage active Client Action Log • Monitor and report on services & maintenance performance metrics to fulfill contractual SLA as required - utilize escalation when needed. Responsible to execute exceptional service delivery in such a manner Lexmark experience 100% Client Retention • Assures compliance with Lexmark and Customer’s HR, procurement, legal, financial, ethics and government related policies, strategies and processes • Contact or work directly with partners as required / needed to support client contractual requirements • Execute Lexmark standard customer operations processes • Internal and external kickoff planning for decommission and rollout on new fleet for Latin American customers. Planning and logistics control for delivery, install and configuration on new fleet of assets sent to customers and pickup and decommission and corporate scrap-policy recollection.